{"id":12040,"date":"2024-10-04T13:02:14","date_gmt":"2024-10-04T13:02:14","guid":{"rendered":"https:\/\/alreefai.com\/return-policy\/"},"modified":"2024-11-06T16:32:19","modified_gmt":"2024-11-06T16:32:19","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/alreefai.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
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At Alreefai, we strive to provide our customers with the highest quality nuts and sweets. We want you to enjoy your purchase, but we understand that issues may occasionally arise. This Return Policy explains the conditions under which returns, replacements, and refunds are available.<\/p>

1. Non-Returnable Items<\/strong><\/p>

Due to the perishable nature of our products, we generally do not accept returns. However, if there are issues with the product\u2019s quality or if it arrives damaged, please reach out to us immediately. We may, at our discretion, offer a replacement or refund in the cases outlined below.<\/p>

2. Eligibility for Replacement or Refund<\/strong><\/p>

You may be eligible for a replacement or refund if:<\/p>

  • Product Damage or Defects<\/strong>: If your order arrives damaged or contains a quality issue, please contact us within 48 hours of receiving your package. We may require a photo of the item to confirm the issue.<\/li>
  • Incorrect Items<\/strong>: If we sent you the wrong item, please let us know within 48 hours of delivery. We will arrange for the correct item to be sent or provide a refund.<\/li><\/ul>

    3. How to Request a Replacement or Refund<\/strong><\/p>

    To request a replacement or refund, follow these steps:<\/p>

    1. Contact Customer Service<\/strong>: Email us at [contact email] or call us at [contact phone number] within 48 hours of receiving your order.<\/li>
    2. Provide Details<\/strong>: Include your order number, a description of the issue, and photos if applicable.<\/li>
    3. Resolution Options<\/strong>: We will review your case and, if approved, provide options for a replacement or refund.<\/li><\/ol>

      4. Refund Process<\/strong><\/p>

      Once approved, refunds will be issued to the original payment method within 7-10 business days. Please note that depending on your bank, it may take additional time for the refund to be reflected in your account.<\/p>

      5. Non-Refundable Situations<\/strong><\/p>

      Please note that refunds or replacements may not be issued in the following cases:<\/p>

      • If you contact us more than 48 hours after delivery.<\/li>
      • If the product has been partially consumed or tampered with.<\/li>
      • If you change your mind about the order after it has shipped.<\/li><\/ul>

        6. Cancellation Policy<\/strong><\/p>

        We accept cancellations within 24 hours of placing your order. After this period, the order may already be in processing or shipment, and we may be unable to cancel it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        At Alreefai, we strive to provide our customers with the highest quality nuts and sweets. We want you to enjoy<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12040","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/alreefai.com\/en\/wp-json\/wp\/v2\/pages\/12040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alreefai.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alreefai.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alreefai.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/alreefai.com\/en\/wp-json\/wp\/v2\/comments?post=12040"}],"version-history":[{"count":5,"href":"https:\/\/alreefai.com\/en\/wp-json\/wp\/v2\/pages\/12040\/revisions"}],"predecessor-version":[{"id":13529,"href":"https:\/\/alreefai.com\/en\/wp-json\/wp\/v2\/pages\/12040\/revisions\/13529"}],"wp:attachment":[{"href":"https:\/\/alreefai.com\/en\/wp-json\/wp\/v2\/media?parent=12040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}